Terms of Service

Last updated: July 6, 2026

These Terms of Service (“Terms”) govern your access to and use of the website, products, communications, and services offered by TIDE 360 (“TIDE 360,” “we,” “us,” or “our”) at https://www.tide360.ai (collectively, the “Services”). By accessing or using the Services, submitting our forms or chat widget, or opting in to messaging, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years old to use the Services or to opt in to receive messages from us. By using the Services, you represent that you are 18 or older and that the information you provide is accurate.

2. Use of the Services

We grant you a limited, non-exclusive, non-transferable right to use the Services for lawful purposes. You agree not to misuse the Services, interfere with their operation, attempt unauthorized access, or use them in violation of any applicable law or regulation.

3. SMS / Text Messaging Program & Messaging Use Cases

4. Prohibited Conduct

You agree not to use the Services to: violate any law; send spam, unlawful, harassing, or deceptive content; infringe intellectual property; upload malicious code; or attempt to reverse engineer or gain unauthorized access to our systems.

5. Payments & Fees

Fees for products and subscriptions are described at the point of purchase or in your applicable order. Unless otherwise required by law or expressly stated, fees are non-refundable. You are responsible for applicable taxes.

6. Intellectual Property

The Services, including our software, content, trademarks, and branding, are owned by TIDE 360 or its licensors and are protected by law. You retain ownership of content you provide to us. You may not copy, modify, or distribute our materials without permission.

7. Third-Party Services

The Services may integrate with or link to third-party tools and websites. We are not responsible for the acts, omissions, content, or policies of third parties, and your use of them is at your own risk and subject to their terms.

8. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

9. Limitation of Liability

To the maximum extent permitted by law, TIDE 360 will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the Services. Our aggregate liability for any claim will not exceed the amount you paid to us in the three months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless TIDE 360 and its personnel from claims, damages, and expenses arising out of your use of the Services or your violation of these Terms or applicable law.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

12. Contact & Support